Get in Touch With Us
You must be 21 or older to gamble in New York. This site is for adults only. If gambling is causing you or someone you know harm, call 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369). Both are free and confidential.
This page explains how to contact the NY Online Casinos editorial team, what we can help with and what falls outside our role. We are an independent comparison site. We do not run casinos, hold player accounts or process payments.
Who you are contacting
NY Online Casinos is a review and comparison publisher. Our team researches and reviews online casino operators, then ranks them on game selection, bonuses, payout speed, banking, mobile experience and trustworthiness. We have not published a named author for this page, and we do not use a contact form on it. Use the contact route shown in the site footer or menu when the site is built. If none is displayed, check back, because we will not ask you to send messages through unverified addresses.
What we can help with
- Corrections: A bonus term, payment method or licensing detail that looks outdated or wrong. Tell us which page and which claim, and include a source if you have one. We check it against the operator's current published terms.
- Questions about our reviews: How a site was rated, what the editorial rating means, or why one operator ranks above another. Our ratings are editorial assessments, not customer-review scores.
- Feedback: Comparisons you would like to see, or sections that were hard to follow.
- Business and editorial enquiries: Operators and partners can introduce themselves. Commission or partnership interest does not buy ranking position.
- Responsible gambling concerns: Tell us if you think something on the site is irresponsible or misleading.
What we cannot help with
We cannot see or change anything in a casino account. If your issue involves one of the operators we cover, you need to contact that operator directly.
| Your issue | Who can resolve it |
|---|---|
| Withdrawal delay or pending payout | The operator's support team. Keep transaction IDs and screenshots. |
| Identity verification (KYC) request | The operator. Ask which documents it accepts and how long review usually takes. |
| Bonus credited incorrectly or terms dispute | The operator first. Quote the promotion terms you accepted. |
| Account closure or self-exclusion | The operator, using its responsible gambling tools. |
| Problem gambling support | 1-800-GAMBLER or HOPEline at 1-877-8-HOPENY |
| Legal or tax questions | A qualified professional. We cannot give legal or tax advice. |
Before you write: a short checklist
- Name the page and the section you are asking about.
- Say whether it is a question, a correction or feedback.
- For corrections, include the operator name, the claim you dispute and where you saw the current information.
- Never send passwords, full card numbers or identity documents. We will never ask for them.
What to expect after you contact us
A person on our team reads each message. We cannot promise a response time, but we aim to reply to factual corrections and reasonable questions. Verified corrections are made to the relevant page and dated. We may not reply to messages that ask us to promote a site, guarantee an outcome or intervene in a private account dispute.
Legal standing: a point worth checking
Readers often write to ask whether online casinos are legal in New York. The state regulates online sports betting, but it does not license online casino gaming. Sites that accept New York players typically operate outside state regulation, so New York's consumer protections may not apply to them. Before depositing, confirm the operator's licensing claims independently, read its terms on US players, and check that payment methods work for American customers. Laws change, so consult a professional if you need legal advice. Our guide to non-GamStop casinos covers a different regulatory system, and it does not describe the rules that apply to New York players.
How we keep reviews honest
We review and verify published operator information, including bonus terms, banking options, licensing statements and support channels. We do not claim to have deposited or withdrawn money ourselves. Bonuses carry wagering requirements, time limits and eligibility conditions, so read the full terms of any offer before you accept it. Commercial relationships may earn us a commission, but they do not decide rankings.
Play within your limits
Gambling carries a real risk of losing money, and no strategy removes it. Only play with money you can afford to lose, set deposit limits, and never gamble to escape stress or recover losses. If you need help, call 1-800-GAMBLER or HOPEline at 1-877-8-HOPENY. You can also ask any operator about self-exclusion and cooling-off tools. Support is free and available to New York residents.